When it comes to email marketing, you can craft the ideal subject line, creative copy and a great offer. But if you don’t have an extensive list of active email subscribers to send your message to, nothing else really matters.
How do you expand your email list? What are the rules you should follow?
You can include a “Sign Up For Our Email Newsletter” link on your site, and you can collect email addresses when someone creates an account or makes a purchase. But if you really want to build a larger list, consider rejecting — yes, rejecting — some of the traditional practices of email marketing.
Here are three email marketing rules you should break, and explanations for why you should do so:
1. Never use a popup to collect email addresses. Remember the early days of the internet when your monitor would suddenly be flooded with popups, those annoying boxes that seemed impossible to close without a CTR-ALT_DEL reboot? Well, popups are still around, but thanks to popup blockers, people can easily avoid them.
Now, marketers are using a more sophisticated, less intrusive form of the popup: the popover. A popover is a box that appears on a website asking viewers if they want to be added to an email list. These popovers are customizable — they can be set to appear only after a certain number of page views, only after a certain time period or only with people who haven’t visited the site in a set number of days.
Popovers work best if they’re simple, direct and include a bit of humor. So, don’t clutter your popover with a lot of words. Keep the language light and fun, and give people a reason to opt in.
2. Always require a double opt-in. Imagine this: You’re ready to buy a new iPad Mini. You walk into a store, grab the tablet off the shelf, walk to the register and pull out your credit card. Then, the clerk says, “Before you give us your money, we’re going to send you an email. Please open it and click the link. Then, and only then, can you buy this tablet.”
Crazy, right? You are ready to buy, but the seller is putting an obstacle in your way. This scenario reminds me of the websites that require people to click a link in an email they have received before they can be confirmed and added to their email marketing list. As my former sales boss used to say, “Stop when they say yes.”
Not only does a double opt-in create an unnecessary barrier, but there’s also the possibility that the confirmation email won’t reach the intended recipient. Instead, consider sending a welcome or thank you email to new subscribers after they opt in to your marketing list. The email confirms that the new subscriber’s email address is valid, and it also can give people an idea of the type of content they’ll be receiving.
3. Never send an email without first getting explicit permission. One of the biggest misconceptions about the CAN-SPAM Act of 2003 — the first national standards for the sending commercial email in the U.S. — is that you need permission before sending an email to someone. While the laws in some countries, such as Canada, are changing to require permission, it is still legal to send emails in the U.S. without explicit consent from the recipient.